Mbi99 Privacy Policy — How We Protect Your Data
At mbi99, user privacy is a top priority. This policy clearly outlines how we collect, use, store, and protect the personal information of every user on our platform in Malaysia.
Last updated: 2026
The types of information we collect when you use the platform
When you register and use the mbi99 platform, we may collect the following categories of information:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and verify your account identity.
Device and Browser Information
We collect technical data such as device type, operating system, browser type, IP address, and mobile device identifiers. This data helps us identify technical issues and improve the user experience on smartphones.
Payment Information
Financial transaction details in Malaysian Ringgit (RM/MYR), including payment methods used, transaction reference numbers, and deposit or withdrawal amounts. Full card numbers or sensitive banking details not stored directly by mbi99 — it is processed by authorised third-party payment providers.
Usage Data
Activity records within the platform, such as games played, session duration, bets placed, and interactions with platform features. This data is used for internal analytics and service improvement purposes.
How we use the information we collect
Mbi99 uses collected information solely for legitimate purposes directly related to the provision of platform services. The primary purposes for data use are as follows:
- Verifying user identity and managing accounts securely
- Processing deposits, withdrawals, and financial transactions in MYR accurately
- Contacting users regarding account activity, security notifications, or important updates
- Personalising your experience based on your preferences and platform usage patterns
- Detecting and preventing fraudulent activity, money laundering, or platform abuse
- Complying with applicable legal and regulatory obligations
- Improving platform features, performance, and mobile experience
Mbi99 will not use your personal data for third-party marketing purposes without your explicit consent. We do not sell, rent, or trade users' personal information to any external parties for commercial gain.
Cookies and tracking technologies we use
Mbi99 uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use
- Session Cookies: Keeping you logged in during an active session and maintaining secure navigation within the platform
- Preference Cookies: Saving your personal preferences such as display language and display configuration
- Analytics Cookies: Helping us understand how users interact with the platform for internal improvement purposes
- Security Cookies: Used to detect suspicious access attempts and protect your account
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and security of some parts of the mbi99 platform.
Data retention practices and the security measures we have in place
Mbi99 takes a multi-layered security approach to ensure user data is protected at all times. All communications between your browser or app and our platform servers are secured using industry-standard SSL/TLS encryption.
Personal and financial data is stored on servers protected by strict access controls. Only authorised personnel with a legitimate operational need to know are permitted to access user data.
Data retention periods depend on operational and applicable legal requirements. Once data is no longer needed, it will be securely deleted or anonymised. We also conduct regular security reviews to identify and address any potential vulnerabilities in our systems.
Sharing with third parties
Mbi99 may share necessary information with third-party service providers acting on our behalf — including payment processors, technical infrastructure providers, and analytics services. All third parties are bound by confidentiality agreements and are prohibited from using your data for any purpose beyond what has been agreed upon. We do not share your personal data with advertisers or external marketing companies.
Your rights as a user and how to reach us
As an mbi99 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Rectification Rights: You may request that any inaccurate or outdated information be updated or corrected.
- Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our systems, subject to any legal obligations we are required to comply with.
- Right to Restriction: You may request that the processing of your data be restricted under certain specified circumstances
- Data Portability Rights: You have the right to receive your personal data in a machine-readable format, where applicable
Changes to this policy
Mbi99 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notice on the platform. Continued use of the platform following any changes constitutes acceptance of the updated policy. Please check this page periodically to stay informed of how we manage your privacy.
Contact our support team
For any enquiries, requests, or complaints relating to your privacy and personal data, please reach out to the mbi99 team via the support email: [email protected]. You may also refer to the FAQ page us for answers to the most frequently asked questions about your account and data.
Have more questions about privacy and account security?
Check our FAQ section or log in to your account to get direct assistance from the mbi99 support team.
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